Frequently Asked Questions
Everything you need to know about our high-end accessories and home goods.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. For personalized or custom items, please allow an additional 2-4 weeks for production before your order ships.
What is your return policy?
We accept returns on unused, full-price items within 14 days of delivery. Please note that personalized items, custom orders, and sale products are considered final sale and cannot be returned or exchanged.
How should I care for my acrylic handbag or accessory?
To maintain the shine of your acrylic pieces, wipe them gently with a soft, microfiber cloth. Avoid using harsh chemicals, alcohol-based cleaners, or abrasive materials that could scratch the surface.
Do you offer international shipping?
Yes, we ship to many countries worldwide. International shipping rates and duties are calculated at checkout based on your location and the weight of your order.
Can I cancel or modify my order after it has been placed?
Our team works quickly to process orders, so we are often unable to make changes once an order is confirmed. Please contact our customer service team immediately if you need to update your shipping address.
Are your products handmade?
Many of our signature acrylic pieces and home accessories are handcrafted by skilled artisans, ensuring that each item meets our high standards of quality and unique design.